Tuesday, December 22, 2009

Your Online Professional Bio is not the Same as a Dating Profile

“How do you put together a good online bio?” I was asked in the hallways of the 5th Annual Massachusetts Conference for Women

Many people really miss the mark on this one with loads of flare and spotlights on their uber faux paus! Yesterday, I was contacted by someone who was quite arrogant so I was curious to know if her online persona matched her in-person actions. It’s a personal wondering I have to know how people portray themselves online and offline and do they match? In a way they did - this is what I found…

Her online bio began: “I’m smart, witty and beautiful!” It goes on to read “I do this. Then, I do that. And, I’m even more fantastic at this. And, you’ve got to watch me doing this.” I felt like I had stumbled into some matchmaking site.

Yikes! The horror!

This is not your dating profile. This is a professional online bio.

How do you make sure that you’re not out there being foolish with your online presence?

  • First, write it in third party. Why?
First, you are searchable with your name by the search engines. Saying “I” constantly does not identify who owns that “I”. Second, it stops you from sounding like braggadocios.
  • Then, pen what makes you unique.
What do you bring to the table? What are you best known for?
What really makes this part work is if you can craft it into a story. Start with the challenge, how you saved the day and how everyone/your company/ organization/ company benefited from it.

Here are some questions to ask yourself that will get you there:
What makes you good at what you do?
When does someone seek your help?
What nice things have customers/contacts said about you?

Also, focus not just on a listing of things you’ve done, projects you’ve been a part of or organizations where you’re a member – write about what you did with each of these venues to make a difference.
For example:
Working with a great team, we launched the first new Rotary club in the area in 25 years – President, Rotary Club
If you’re ready to move forward, then I highly recommend the following resource – the book “Be Sharp”. It will help you with your online bio along with crafting great introductions that spotlight the good without boring the audience!
Your Online Professional Bio is not the Same as a Dating ProfileSocialTwist Tell-a-Friend

Monday, December 21, 2009

The Word of Mouth - Do You Hear What I Hear?

I just read my favorite personal branding post of 2009, “Could Santa be the Strongest Brand?” Very much in keeping with the season and loaded with sound personal branding advice, the author, William Arruda, shares that to manage your strong personal brand you must:

  1. Stand out
  2. Be consistent
  3. Create an emotional connection
  4. Remain visible to your target audience
  5. Surround yourself with brand evangelist who will carry the message for you

Focus on doing these five elements of Santa’s brand model and you, too, will manage your personal brand and compel others to speak positively on your behalf! Word of mouth, above all else, builds credibility. And, ‘buzz’ does not create brand evangelists, brand evangelists create buzz.

In keeping with that festive and thought provoking theme, let's focus on remaining visible to our target audience and surrounding ourselves with brand evangelists.

Creating evangelists means that we have visibility and credibility with someone; established a solid know, like and trust factor with them; and moved, touched or inspired them to speak positively on your behalf.

'Tis the season, so my thoughts focus on my favorite Christmas melody - the song "Do you hear what I hear?" To me, it's the perfect example of how word of mouth spreads with the message borrowing from each person's credibility and being portable enough to pass along from person to person.

  • Is your brand portable?
  • Can others explain what you do, who you are, or what your super power is succinctly and clearly?
  • More importantly...can you?

When you can do so and teach or model for others how and what to speak about when they are describing your brand you have a something that can be passed one person to the next. Much like the Telephone Game (a popular children's activity) they will add their own "credibility" to the message, their own "spin" and transport it far beyond who you could ever personally reach.Do You Hear What I Hear?

Add Web 2.0 to the mix and I see many gurus teach individuals that they are more searchable by placing keywords on the title of their Twitter page, in their Twitter handle or to title their Facebook page. Sadly, I see many Realtors, solopreneurs, up and coming executives and small business owners struggle with this. And, while SEO is powerful - I believe that word of mouth is even more powerful.

In fact, I was asked this exact question after my presentation on "Powerful Personal Brand Management" at the 5th Annual Massachusetts Conference for Women.

For this post, I'll focus on Facebook. Here's what we know:

  • Facebook business pages rank high in the search engines and typically show up on the front page of a Google search
  • Facebook pages are visible to the public (available to non-facebook users, unlike personal profiles which are seen by members only)

Here's what you can do:

It makes more sense to name your Facebook business page with your name and laden the content on the page with all of the highly searched terms that are authentically a part of your brand.You want your name to show on the first three pages of Google – not some keyword or highly searchable term. And, whatever business you are with - people will look for you by name.

Second, use your photo. This advertising practice holds true, people are drawn to pictures. If you want someone to look at your ad, put a picture in it. Pictures are worth a thousand words so be sure it’s clear, focused and the background and what you’re wearing truly reflect your brand.

Here are some other thoughts that came up when we discussed this very topic on #brandchat, a weekly Twitter chat I moderate focused on all aspects of branding.

neilmckenzphoto: Photo for personal service, logo for product oriented company.
neilmckenzphoto: How many solopreneur logos can you remember?
andrewmueller: As a Solopreneur use a photo of You, You are the Brand and most important to create relationships, Logo is insignificant.

Even for executives, when people connect with you the relationship is with you. And, while your company benefits from your personal brand powerfully contributing to the corporate brand promise, your brand and your connections are yours. They go with you. How often have we seen this evident in companies, board of directors and even non-profit organizations?Networking

Third, identify six people that you would like to deepen your relationship with who you either have great credibility with; or they've given you great testimony; or they're a wonderful customer who could become an advocate. Connect with them online by interacting in the social networks where they are.

Word of mouth is powerful to any brand. Whether you believe or not, there was a great teacher, long ago, who spread his message through and with twelve people and from that twelve he changed the world! What could you do for your business or career with... six?

Cross-posted on TheBuzz101

Maria Elena Duron Author: Maria Elena Duron | chief buzz officer, speaker and coach. Share your greatest personal marketing challenge in the buzz bash contest to win a strategic 5-point personalized plan to create buzz for you!

The Word of Mouth - Do You Hear What I Hear?SocialTwist Tell-a-Friend

Sunday, December 20, 2009

Do You Hear What I Hear?

On Monday, a post will go live here linking what this song has to do with Word of Mouth.

Enjoy and Merry Christmas!

Do You Hear What I Hear?SocialTwist Tell-a-Friend

Friday, December 18, 2009

Some Feedback on Being Too Nice

Every Wednesday I moderate #brandchat, a chat on Twitter surrounding every aspect of branding. This past Wednesday we chatted about personal brands, personal brand development and challenges.

I posed the question - what do you do if your brand is considered "too nice"? I was asked this question after my presentation on "Powerful Personal Brand Management" at the 5th Annual Massachusetts Conference for Women.

I answered the question, quite briefly, at the event. With a packed agenda of speakers, there was hardly enough time to even understand the depth of each person's question so the answer were very generic.

I covered it more in-depth here. And, then posed it out to the BRANDidos (a great group of people who contribute their great insights and resources during our weekly #brandchat convo).

Here's what they said...
Q1: If U bear brand of being 'too nice', how would you change that?

kathydodd: Sometimes "too nice" is necessary - Gerber, Johnson's Baby products #brandchat

andreayap: haha Q1, not a problem of mine #brandchat

neilmckenzphoto: Q1: How can a brand be "too nice" ? #brandchat

mariaduron: Q1: I would want to really discover what traits, actions or behaviors have given that perception to know what 2 do next #brandchat

pmarckworth: Q1 when does nice become too nice? #brandchat

wvpmc: Q1 depends on what your target market needs or wants and will pay for, how that trait is viewed #brandchat

Ryan_B_King: @DavidSandusky #brandchat The goodguy Brand needs to go underground a little and build support for things beyond their brand perception

andreayap: @neilmckenzphoto if personal brand, "too nice" = can't say no, or can't get honest truth, or let's take advantage of em #brandchat

neilmckenzphoto: Q1: If a brand being "too nice" equates with not being authentic then there is a problem. #brandchat

brandchat: @Ryan_B_King How would U recommend a good guy brand to go 'underground'? #brandchat

DavidSandusky: Q1 even a sweet church should get tough to accomplish mission in the community #brandchat

Ryan_B_King: #brandchat Sprite sponsors show and immersed themselves by supporting a sub-culture outside their market reach

andreayap: Q1 get serious w/out being un-nice: re-focus relationship on results, deliverables, timelines #brandchat

brandchat: @Ryan_B_King So, is that going 'underground'? Curious on how a 'good guy' goes underground? #brandchat

MrWordsWorth: @brandchat Underground: Look at some of the smaller audiences and their experiences with you brand for opportunities #brandchat Q1

Ryan_B_King: #brandchat it's presenting the brand in an manner that isn't mainstream or high publicized it's relying on social networks and word of mouth

andreayap: Q1 when "too nice" or "too tough" is in the picture, people likely not focused on results. #brandchat

CathyWebSavvyPR: A1 If yr brand is "too nice" & is not capturing customers U want - survey propects & existing cust. waht do they want? #brandchat

CathyWebSavvyPR: @RecruitingH2H I'm not saying the rep of "being 2 nice" is a problem, but Q1 posed that AS the problem. If nice=customers = win! #brandchat
The takeaways from the conversation?
  • If you're not authentic -everyone loses.
  • You can still be nice and accomplish great things. Being nice doesn't keep you from opportunities.
  • Does being nice go against the grain of your corporate culture which is a part of your company's brand? If so, time to rethink that association.
Some Feedback on Being Too NiceSocialTwist Tell-a-Friend

Thursday, December 17, 2009

Enter the Buzz Building Bash

Whether you're an individual (executive or entrepreneur) or your running a small business - you have challenges! What's your greatest marketing challenge?

Share your greatest challenge and we'll vote on the top 5. Those who win will start 2010 with a personalized buzz building plan that will bring it on - results that is!

Enter the Buzz Building BashSocialTwist Tell-a-Friend

Wednesday, December 16, 2009

But, I Don't Want to Be Known as Nice

“What happens if part of your personal brand is that you’re too nice and you really don’t want to be known as too nice?” an attendee at the Massachusetts Conference for Women asked.

I do have the opportunity to speak to many women’s groups and being ‘too nice’ seems to be a common challenge for women in business where sometimes it feels like “nice ladies finish last”. It’s a very different line that a woman in business walks from being too nice or being the biggest b-----! What do you do if you’ve been labeled ‘too nice’?

First, find out how that perception came about.

Know that perception is reality. So, just saying “I’m not so nice” or “I’m a tough b-----“ or “I’ll give you some tough love”, won’t cut it. That third party testimonial that you’re “too nice” will rank far higher than anything you can say about yourself. Word of mouth, remember, is a double-edged sword – it can be positive and it can be negative.

Do your research and dig deeper when someone says “you’re just too nice”.

Ask, in what ways? Or, find out, by asking them to give you specific examples. Let them know that this perception concerns you and so you really want to know what specific actions or behaviors you are doing that are giving out that impression.

Without knowing the specifics, you might assume that a certain behavior is the “culprit” and change that only to later find out that now you’re really offensive to someone because you’re not only “too nice” you’re “inconsistent”.

Do the digging and find out. What you’re looking for is consistencies in their answers. For example, you ask your close contacts, colleagues and friends and find out that the majority think you’re “too accessible to everyone” and they share examples that support that like: You never make it anywhere on time because you allow other people’s agendas to dictate your schedule; you never say ‘no’; everyone knows that you’ll volunteer and do it so no one else steps forward; they can’t complete a conversation with you because you always answer the phone, reply to a text, keep the door open and let everyone else wander in and interrupt any conversation you’re having or project you’re working on; you always start your meetings late because everyone has a great excuse as to why they couldn’t make it on time; or a host of other behaviors that give the perception that you’re “too nice”.

Second, once you find out the specifics find out why you do what you do.

Do you start meetings late because it would be foolish to just talk to the chairs in the room? Do you answer your phone because you’re working on a project that has an important deadline so you must know as soon as the other team member(s) are ready to move forward? Do you “understand” about late meetings because you didn’t notify them till late so you feel badly that they’re squeezing you in?


Third, once you know why you do what you do. Ask yourself - Is there a better way to express that so that it can begin to change and/or challenge that perception?

It might be that you begin scheduling out meeting planning and notification times on your schedule so that you feel really good that you gave ample notice so there will be nothing to feel guilty for to start a meeting exactly on time.

It could be that you start your meetings on time – no matter if you’re alone or with a crowd. And, if they miss out by being late – then they miss out. Which means, you don’t “restart” the meeting by reviewing what you just said when someone walks in the room. It was Eleanor Roosevelt who said, “you teach people how to treat you.” And, I believe that is valuable knowledge that would serve you well if it is applied.

Maybe it means starting a meeting by saying, “I’m expecting a very important phone call” or a “time sensitive phone call” so I might need to interrupt our discussion.

And, if you routinely run late to meetings with people wanting cheap advice (pick your brain for coffee folks). Then, it could mean when someone asks to “pick your brain over a cup of coffee” that your answer is, “most of my day is focused on business building activities or clients but if you’re looking for free friendly advice that will have to happen during friend time and I can be available by phone at about 4ish”. Really, it’s whatever language style sounds like you.
By addressing the specific behavior that is winning you the perception of being ‘too nice’ and then creating a response or action that clearly shows that you are ‘not too nice’ but you are (fill in the blank with what you really want to be known for that is authentically you), you will then begin to evolve your personal brand.

Next, post we’ll answer another question I was asked at the Massachusetts Conference for Women which was “for your online presence is it better to use a photo of you or your logo?”
But, I Don't Want to Be Known as NiceSocialTwist Tell-a-Friend

Tuesday, December 15, 2009

Launchpad: Your Career Search Strategy Guide

Career Rocketeer is proud to announce the "launch" of its new print publication, Launchpad: Your Career Search Strategy Guide (Volume 1).

Launchpad is YOUR ultimate career search strategy guide, published quarterly with exclusive articles by the top career experts in the industry.

This volume's featured career experts include: William Arruda, Meghan Biro, John Crant, Maria Elena Duron, Hajj Flemings, Phil Gerbyshak, Meg Guiseppi, G.L. Hoffman, Jessica Holbrook, Tory Johnson, Pete Kistler, Jennifer Kushell, Liz Lynch, Mike Michalowicz, Chris Perry, Brent Peterson, Phil Rosenberg, Jacob Share, Carol Tuttle and Tim Tyrell-Smith.

On behalf of Career Rocketeer and Launchpad, we would like to give special thanks to all of our contributors, but also to all of our sponsors. Without their time, expertise, and generous support, none of this would be possible.

JOB SEEKERS: Want your own copy of Launchpad? Buy now on Amazon.com!

CAREER EXPERTS: If you're interested in contributing an article to our next issue, please visit out Submission Guidelines page for more information.

SPONSORS: If you're interested in becoming a sponsor and advertising your career-related website, services, products and/or publications in our upcoming issues of Launchpad, please contact us today!

Launchpad: Your Career Search Strategy GuideSocialTwist Tell-a-Friend